FAQ

🎀 ProvenanceStyle Product FAQ

Q1: What is the difference between your Lolita items and costumes?
A: Our Lolita is not costume wear. It's a distinct style of Japanese street fashion characterized by high-quality craftsmanship, elegant silhouettes, and modest, doll-like aesthetics. Each piece is designed for daily wear and special occasions, focusing on fabric quality, structure, and intricate details.

Q2: How should I care for my Lolita dress?
A: Most of our dresses require gentle care:

Hand wash in cold water or use the delicate cycle

Use mild detergent

Lay flat to dry or hang on a padded hanger

Avoid direct sunlight to prevent color fading

Iron on low heat with a cloth barrier if needed
Always check the specific care label on your garment.

Q3: Are the accessories included with the dresses?
A: Unless specifically stated in the product description as a "full set" or "coordinated set," accessories shown in product photos (headpieces, necklaces, wristcuffs, etc.) are for styling inspiration only and are sold separately. The product description clearly lists what's included in each item.

Q4: Can I adjust the size of my dress after purchase?
A: Many of our dresses feature adjustable elements like:

Back lacing or shirring

Removable waist ties

Adjustable straps
However, major alterations should be done by a professional tailor. We recommend checking the specific sizing chart and measurement guide before ordering, as significant alterations may affect the dress's structure.

Q5: Why is there a difference between the product photo color and what I receive?
A: We strive for color accuracy in our product photography, but variations can occur due to:

Different monitor/device color calibration

Lighting conditions during photography

Natural variations in fabric dye lots
We recommend viewing products on different devices if possible. If color is critical, you can request additional photos from our customer service before purchasing.

Q6: Do you offer matching petticoats for your dresses?
A: While we offer various petticoats separately, not every dress includes one. The product description will specify if a petticoat is recommended or included. For classic Lolita silhouettes, we generally recommend a mid-to-full poof petticoat to achieve the proper shape.

Q7: Are your fabrics suitable for warm/cold weather?
A: We offer seasonal appropriate options:

Spring/Summer: Cotton, voile, lightweight jacquard, breathable blends

Autumn/Winter: Velvet, wool blends, corduroy, heavier cottons
Product descriptions typically mention fabric composition and suggested seasonal wear.

Q8: Can I wear regular undergarments with Lolita dresses?
A: For the proper silhouette, we recommend:

A dedicated Lolita petticoat for volume

Bloomers or appropriate shorts for modesty

Proper bust support if needed

Lolita-appropriate shoes that complement the style
Regular undergarments may not provide the correct shape or comfort for extended wear.

Q9: Do you offer customization for height differences?
A: We offer some customization options for certain dresses, particularly for significant height differences. Please contact us before ordering.

Customization may involve additional fees and extended production time.

Q11: How should I store my Lolita items when not wearing them?
A: For best preservation:

Store dresses on padded hangers in a garment bag

Keep accessories in individual boxes or pouches

Store petticoats loosely folded or in a breathable bag

Avoid overcrowding in closets to maintain shape

Use silica gel packets to control moisture in storage areas

Q12: Are your items suitable for special occasions like weddings or tea parties?
A: Absolutely! Many of our customers wear our Lolita fashion for:

Tea parties and meetups

Conventions and festivals

Weddings (as guest attire)

Photoshoots and special events

Daily fashionable wear
We offer both casual and more formal styles suitable for various occasions.